First, Download the app and update the firmware of the earbuds. Then, tap and hold on to your right ear. There is separate volume control, which will "normalize" the DualStream setting!

Peel off the insulation tape on the charging pins on the earbuds, put them back into the case, and wait for it to charge for 1hr.

First, Download the app and update the firmware of the earbuds. Then, tap and hold on to your right ear. There is separate volume control, which will "normalize" the DualStream setting!

Please ensure you use the USB A to C cable we provide, and the buzz should go away. USB C 3.1 has more pins and creates interference to the wireless transmission.

Please be sure that when wearing the earbuds, you have found a good seal with the ear tips, as ANC performs the best when passive noise isolation is found. If the ear tips combinations can't help you to find a seal, you can try out ear tips from other brands.

Please make sure the firmware of the earbuds is updated through the app.

Please make sure the firmware of the earbuds is updated through the app.

Go to the setting menu under your channel list. Next, click on the voice & video tab, and pick the Waveform SmartCase/ DS USB AUDIO on the input drop-down menu and the same for the input device. The default mic used is the mic in the case.

Suppose you are using the 3.5mm jack to connect. In that case, the SmartCase will turn up as a headset, and the computer might not recognize the device name because the cable has no data pin to tell the name.

The cable does not carry electricity if you use the 3.5mm jack to connect.

The case is not being charged when it is in DualStream mode. It is because, during charging, the SmartCase will have interference to create a buzz when using DualStream.

Yes, the Covert Dock acts like a normal fast charger when it doesn’t detect a TV connected to the HDMI port. So you can continue to play in handheld mode charged.

Yes, it works with the Gamecube controller hub, however you can only use one of the two USB plugs hat is built-in which sacrifices the rumble feature. We went to several Smash tournaments and we found that competitive players generally turned off the rumble feature but if desired can be used with a USB hub.

We designed the Covert Dock to be international, first and foremost with global certs and 100-240V supporting 50Hz and 60Hz. Our global ops kit is the best solution supporting 150+ countries and more compact than the mechanism found in popular Apple chargers.

Yes, it works with Switch compatible ethernet adapters.

Yes, it would work just like the normal dock. Simply plug in the HDMI from the Covert Dock to your capture card and use it as you normally would.

It works as an even more portable charger fast charger that also connects an additional USB accessory. Since the Switch Lite does not have displayport capabilities the Covert Dock cannot stream gameplay to a TV.

Please use the included USB-C 3.1 cable. If you are using another cable, make sure that it is rated above 3.1 so that it will passthrough DisplayPort video and is certified so that it works reliably. Seriously, don’t use cheap cables.

Unfortunately the USB-C port in this accessory is purely for charging and not built for data. This is true for most charging stands as they were never designed to be dockable.

As that is a stretch goal gift for our backers during our Kickstarter campaign, it’s not for sale!

Please make sure you are connecting everything with the correct cables! The dock must be connected with the USB C3.1 and the Shadowcast must be connected with USB C2.0

Please make sure you have allowed the app to access both your computer’s camera and microphone.

The way that we coded the app for our Genki ShadowCast is the same as Zoom. If you can run it safely with Windows detecting it as a threat, our app should be the same. You can always use our Chrome Version if you still feel uncomfortable with it.

Please do send us a message by filling in the form on the contact us page so we can sort you out.

Genki Audio only uses 0.02 watts, taking up less than 1% of the Switch’s battery life and in fact uses less power than if you were to use the built-in speakers.

Yes, this package comes included with a dock adapter that allows you to use Genki Audio with the USB ports found on the Covert Dock or original dock.

Yes, absolutely!

Genki Audio will work with any device that supports USB audio, this includes the PS4, MacBooks, iPad Pros, most PCs and Android devices. The XBox One and Oculus Quest do not currently support USB audio.

Genki brings audio sharing across two bluetooth headphones so it can be convenient when watching a movie with someone on a plane for example.  It also brings lower latency for gaming if you have an aptX compatible headphones or speakers.

The passthrough USB-C port is fully PD compliant and allows you to charge the Switch at its full 18 watt max input as if it were charging directly through the console’s port.

While it will work with some enclosures such as the Satisfye grip, there are many cases that need a slight modification. Mostly it’s due to the bottom of the case being too thick and/or not being cut wide enough. You can simply cut out a wider opening and this actually fits snugger. We used to make extended versions but we found this to be overly complicated and that modifying the case has been a more reliable solution.

When a power source is detected, Genki Audio immediately swaps its power source from the Switch to the external power and is for that split second unpowered.  Since there is no battery to have to charge, it will disconnect briefly.  

To simplify the process we allow you to pair one headphone to each button meaning you can pair two headphones or speakers simultaneously. Any new pairing on a button will remove the previously paired one.  You can also simply disconnect a headphone by pressing the button its connected to (and press again to reconnect it)

While originally intended for games that support voice chat built-in such as Fortnite and Overwatch, it seems that some games have recently discontinued support to simultaneously broadcast audio to the headphone jack and USB-C audio. It can still be used with the PS4 and just as a microphone in-game (without gameplay sound). However, we did create a hidden mode that allows you to use your Bluetooth headphone’s microphone by simply having your headphone paired to the left channel and holding both buttons for 2-3 seconds till you see the LED lights flicker. The sound will trigger HFP mode which means the audio quality will be like the quality of a phone call but it supports 2-way wireless sound.

Unfortunately Genki Audio cannot work with the built-in kickstand. To counter this we created the Genki Portable Stand which is much sturdier and even provides clearance for charging your Switch.  It has been the most recommended portable stand by IGN and folds nice and neat.

aptX-LL is a great codec for low latency however when connected to two sources simultaneously the signal degradation is quite significant so we opted to remove this ability.

We built-in four Nintendo Switch game slots and a holder for the Genki Portable Stand so you can have all that you need packed into one convenient case.

Our earliest crowdfunding version did not support AVRCP so it required you to use the volume control on your device. Our current version fully support AVRCP and allow

There is always some latency with Bluetooth headphones and generally anything below 100ms is considered imperceptible for human hearing. With that said we support the aptX-LL codec which can provide headphones with under 40ms of latency. For most games and headphones this won’t be an issue, however those playing music rhythm games with a particularly slow headphone can be impacted. We found one of the most reliable sites for latency reviews comes from http://www.rtings.com

Genki Audio is compatible with all standard Bluetooth headphones and simply prioritizes latency first, in order from aptX-LL, aptX, and SBC. Our current version does not support LDAC or AAC codec but will connect through an alternate codec.

Just hold both buttons for 8 seconds and after you notice it blink just disconnect and reconnect Genki Audio to reset it to factory settings.

Doesn’t look like anything to me…

We do our best to make sure all of our products are of the highest quality. We do not accept returns but we will replace our product if it’s not up to par from what you expected. You have 30 days from when you receive your product to let us know if you don’t feel like we’ve met your expectations. 

We do not accept refunds for our product. Should there be an issue with your product, we will replace it at no extra cost to you, but refunds are not possible. 

In the scenario where you don’t end up receiving your product for shipping related reasons, we may be able to extend a one-time store credit in the form of a unique coupon code that you can use for future purchases. All of this is case by case dependent.

Let us know which email you purchased the product with and your order number if you still have the online receipt. Once we have this information, we’ll be able to see if you’re eligible for our warranty. Please note that our warranty does not cover physical damage (dropping it in water, force related breaking) of the product. We only provide warranty to online purchases on genkithings.com, kickstarter, backerkit and indiegogo. For purchases from other online platform please see the packaging if there is a local distributor near by.

Due to the nature of changing technology, we’re unable to extend warranties past one year. However, if you have any technical difficulties, we’re always happy to help. 

For all of our products, we estimate the shipping time to be around 3-7 business days for US orders and for the rest of the world is estimated to be 7 - 14 business days.

Let us know as soon as possible! We have a very limited amount of time to update the address once your order has been confirmed. In some cases, we will be able to help you redirect your package, but a lot of this is dependent on the carrier. In the cases where we’re unable to change your address, we will do our best to recoup the package and reship it to you - this will unfortunately add a bit of delay to your shipment though.

Depending on where you live, sometimes the local postal services may be slow to update their tracking information. If you don’t see a change in your tracking information within 3-4 days, please let us know and we’ll do our best to figure out where your package is.

Sometimes, postal services will pre-emptively update their shipping status of deliveries and it may take an additional 24 hours to be delivered. If you still haven’t received your package after this time frame, it may be a lost shipment. In this scenario, reach out to us and we’ll do our best to track the package down and reship if necessary. We cannot offer any refunds or reship order for free if it’s marked as delivered or in some case we will need to charge a reshipment fee if the item is marked as returned to the sender.

Similar to the above, all products are subject to a certain level of customs risk. In this scenario, customs offices may demand additional information in order for you to receive your package. The best way to receive your package is to clearly ask which documents (if any) may be required to relinquish your package. Let us know what is missing and we’ll do our best to pass along the required documents. In the scenario where customs refuses to relinquish the product, we will attempt to reship through a different address provided by you. 

That’s terrible, we’re sorry to hear that. Please take a picture of the initial state of the package you received and send it to us. We use these pictures to file claims with carriers and we want to make sure that future incidents are reduced with additional evidence. We’ll promptly ship you a replacement once this is done.

While this is extremely rare, it certainly does happen from time to time when our warehouses accidentally grab another product. Please take a picture of the product you received so we can pass that to the warehouse - since someone else may have received your product instead! Once you do, we’ll let our warehouse know to ship out another unit.