Genki Support!
Your Top Genki Questions, Answered
Looking for quick solutions to your most pressing Genki gaming concerns? We've compiled some of our most frequently asked questions right here to get you back in the game faster.
Where Can I Find the Genki Arcade App?
Genki Arcade (Studio) is designed for the ShadowCast lineup to easily game on your MacBook, iPad, or native browser. Find links to download the software below.
Additionally, if you're trying to connect to a Windows laptop or Android tablet, the Genki ShadowCast is compatible with almost any capture card application. This includes OBS, Streamlabs OBS, and XSplit.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Get Community Support on Our Genki Discord
Looking for real-time support or just want to chat with fellow gaming enthusiasts? Our Discord server is buzzing with gamers and Genki experts ready to assist and discuss everything gaming.
Get Community Support on Our Genki Discord
Looking for real-time support or just want to chat with fellow gaming enthusiasts? Our Discord server is buzzing with gamers and Genki experts ready to assist and discuss everything gaming.
Reach Out to Us
Encountered a glitch in your gaming journey or have a query for us? We're here to assist. Complete the form and a Genki expert will get back to you. Whether it's about a product, a gaming tip, or feedback, we're ready to provide the support you need to enhance your play experience.
We aim to respond to all inquiries within 24 hours.